“Ask Jason” is a new weekly segment where JPORT Media founder Jason Portnoy responds to questions submitted by our listeners. This week, we’re diving into a handful of relevant topics for small business owners, especially those in the marketing and e-commerce spaces.
In this episode of the Perfectly Mentored podcast, Jason Portnoy and Megan discuss how to handle customer complaints and negative feedback on social media channels. They emphasize the importance of differentiating between legitimate concerns and trolling. They suggest hiding, blocking, or deleting disrespectful comments while allowing customers to voice their concerns. They also stress the significance of providing a positive customer experience and minimizing complaints through quality products and services.
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